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Mailroom
Everything you need to know to get started with PackageX Mailroom.
Getting Started
General FAQs
- Edit Item Labels
- How do I check the analytics in my building?
- How to check the app version?
- How can I switch between mailrooms in the App?
- How can I avoid duplicate items?
- Can we notify multiple recipients of their items at once?
- Can we keep a record of the items going out of the building?
- Can I change the recipient of the item?
- Can a user Check out multiple items of the same group at once?
- How to view item details?
- How to reset your password using the 'Forgot Password' option?
- Add new Item Locations
- Add new Item Labels
- Link a Recipient to a Group
- Edit Item Locations
- Delete Label
- Delete Location
- How to edit the details of a recipient?
- How to Sign Out an item with Image instead of a signature?
- How to search an Item by text?
- How to edit User details?
- Deactivate Recipient
- How to turn on Shake feature?
Process FAQs
- Is there a way to use Touch ID login feature for the PackageX App?
- Is there a way to Scan items when in offline mode?
- Is the app supported on both Android and iOS devices?
- What happens if I scan an item for a recipient not present in the app?
- Can I check out an item that was checked in by another mailroom supervisor?
- Can we remind the recipients to pick up their items from the mailroom?
- Is it compulsory to scan the barcode of a label to Check in an item?
- Can all group items be routed to a single recipient?
- Why am I getting a “Partial Match” error when scanning an item?
- Why am I getting a “Item Exists” error when scanning an Item?
- How to check who performed the last action on an item?
- How to add multiple options for various CTAs?
- How to view the history of actions?
- How can I change the 'Item Type'?
- How can I add additional photos with the scanned item?
- How to reorder the item locations?
- How to check out multiple items of a recipient?
- Pick Up on behalf of a recipient
- Scanned an Item accidentally using the Scan Outbound mode?
- I have accidentally notified an incorrect recipient of an item. Is there any way I can fix this?
- How to access CTA request notifications?
Web Dashboard
- How to customize email templates?
- Add a reply-to address for the email notifications
- Discarding Items in bulk
- How to delete a User?
- How to set automated reminders for Pending Items?
- How to add a Group?
- Managing CTAs
- Turn On/Off Preferences
- Marking Items as Picked in bulk from the Web Dashboard
- Add User
- CSV Upload
- Item Search
- Export Data