Direct Pick-up

If a recipient is already present in the mailroom, the user can scan an item instantly and get it picked on the spot.

Direct Pickup:

If a recipient is already present at the front desk, the user can check out the item directly from the pending section without having to notify the recipient.

Follow the steps below: 

  1. From the main screen of the app, tap on button.
  2. Scan the Item label.
  3. Move into the Complete tab on the Pending Scans section.
  4. Select the Item and tap on the Pick Up option.
  5. Acquire member's signature to Check Out the item.



In case of any difficulty, reach out to us at and we will be glad to assist you.