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Help Center

Receive

Receive

Everything you need to know to get started with PackageX Receive.

Getting Started

How to scan an item?

How do I Sign In with Login Credentials?

How to add recipients from the app?

How to check out an item?

How can I contact PackageX Customer Support?

What do I do when I get scan issues?

How to switch between Locations?

Download and Log in to the App & Web Dashboard

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Web Dashboard

How to update Receive Connect options?

How do I Customize Notification Templates?

How do I add a reply-to address?

What is an Activity Log and how can I view these logs?

How can I set up my own custom workflow?

How do I set up Two-Factor Authentication for my account?

How do I export item data?

What are 'Overdue' items?

Kiosk Mode (display all items ready for pickup by mirroring them on an external display)

How do I add my profile picture?

How do I delete a group?

How to add a recipient from the web dashboard?

How do I change my plan?

How do I find details for an item?

How do I add a user?

How can I access my building information?

How do I mark multiple items as picked?

How do I add multiple recipients?

How do I delete a user?

How do I set up APIs and Webhooks?

How to check who performed the last action on an item and the history of actions on items?

I forgot my account password, how can I reset it?

Want different notification preferences?

Can I discard multiple items at once?

How do I add a Group?

Can I add my credit card as a payment option?

How do I set up automated reminders for pending items?

Can I customize the logo in notification emails?

I mis-spelled the Company Name, how can I change it?

Can I update my account password?

How do I set up my locations?

How do I set up a SFTP Connection/SSO directory?

How do I change my column preferences?

How can I view my current plan?

How can I enable Email Masking for my location?

How do I customize the WhatsApp template?

How to notify Pending Items from the Dashboard?

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Process FAQs

How do I edit Item Labels?

How to add recipients to a group?

How to Scan Outbound Items?

How do I scan and send items?

How do I destroy a package?

How can I change the 'Scan Type'?

Can I check out an item that was checked in by another  PackageX Receive user?

How to add new item locations?

Is it compulsory to scan the barcode of a label  to Check in an item?

Is there a way to use the Face ID login feature for the app?

Can I add additional photos with the scanned item?

Why am I getting a “Multiple Name/Match” error when scanning an item?

Can all group items be routed to a single recipient?

Can we remind the recipients to pick up their items from the app?

Is there a way to scan items when in offline mode?

How do I route a package to another location?

How do I forward a package?

How do I generate a shipping label?

How do I hold a package?

How can I pick up my package using Self Service Pickup

How can Recipients access Connect Portal?

How can Users and Admins access Connect Portal?

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General FAQs

How do I check the analytics at my location?

Can I reset my password from the app?

How to check out an item on behalf of a recipient?

How to edit the details of a recipient?

How to notify multiple recipients about an item?

How to check out an item with an image instead of a signature?

How to view item details from the app?

How to check out multiple items of the same group?

How to switch between mailrooms?

How to delete a recipient?

How do I print a custom label?

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Tips & Tricks

How to Manually Add an Item?