Help Center
Go to packagex.io
Contact Support
Receive
Mailroom
Getting Started
General FAQs
Process FAQs
Web Dashboard
Tips & Tricks
News and Updates
Shipd
Getting Started
General FAQs
Process FAQs
Billing and Transactions
Tips & Tricks
Mailroom and Track
Receive
Getting Started
Web Dashboard
Process FAQs
General FAQs
Tips & Tricks
Ship - PackageX Platform
Back to home
Help Center
Receive
Mailroom
Getting Started
General FAQs
Process FAQs
Web Dashboard
Tips & Tricks
News and Updates
Shipd
Getting Started
General FAQs
Process FAQs
Billing and Transactions
Tips & Tricks
Mailroom and Track
Receive
Getting Started
Web Dashboard
Process FAQs
General FAQs
Tips & Tricks
Ship - PackageX Platform
Receive
Everything you need to know to get started with PackageX Receive.
Getting Started
How to scan an item?
How do I Sign In with Login Credentials?
How to add recipients from the app?
How to check out an item?
How can I contact PackageX Customer Support?
What do I do when I get scan issues?
How to switch between Locations?
Download and Log in to the App & Web Dashboard
See more
Web Dashboard
What is an Activity Log and how can I view these logs?
How can I set up my own custom workflow?
How do I set up Two-Factor Authentication for my account?
How do I export item data?
How do I Customize Email Templates?
How to use Receive Connect?
What are 'Overdue' items?
Kiosk Mode (display all items ready for pickup by mirroring them on an external display)
How do I add my profile picture?
How do I delete a group?
How to add a recipient from the web dashboard?
How do I change my plan?
How do I find details for an item?
How do I add a user?
How can I access my building information?
How do I mark multiple items as picked?
How do I add multiple recipients?
How do I delete a user?
How do I set up APIs and Webhooks?
How to check who performed the last action on an item and the history of actions on items?
I forgot my account password, how can I reset it?
Want different notification preferences?
Can I discard multiple items at once?
How do I add a Group?
Can I add my credit card as a payment option?
How do I set up automated reminders for pending items?
Can I customize the logo in notification emails?
I mis-spelled the Company Name, how can I change it?
Can I update my account password?
How do I set up my locations?
How do I set up a SFTP Connection/SSO directory?
How do I change my column preferences?
How can I view my current plan?
See more
Process FAQs
How to Scan Outbound Items?
How to add recipients to a group?
How do I edit Item Labels?
How do I scan and send items?
How do I destroy a package?
How can I change the 'Scan Type'?
Can I check out an item that was checked in by another PackageX Receive user?
How to add new item locations?
Is it compulsory to scan the barcode of a label to Check in an item?
Is there a way to use the Face ID login feature for the app?
Can I add additional photos with the scanned item?
Why am I getting a “Multiple Name/Match” error when scanning an item?
Can all group items be routed to a single recipient?
Can we remind the recipients to pick up their items from the app?
Is there a way to scan items when in offline mode?
How do I route a package to another location?
How do I forward a package?
How do I generate a shipping label?
How do I hold a package?
How can I pick up my package using Self Service Pickup
See more
General FAQs
How do I check the analytics at my location?
Can I reset my password from the app?
How to check out an item on behalf of a recipient?
How to edit the details of a recipient?
How to notify multiple recipients about an item?
How to check out an item with an image instead of a signature?
How to view item details from the app?
How to check out multiple items of the same group?
How to switch between mailrooms?
How to delete a recipient?
How do I print a custom label?
See more
Tips & Tricks
How to Manually Add an Item?
