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Help Center

Receive

Receive

Everything you need to know to get started with PackageX Receive.

What's New

What was released on October 7th, 2024?

Getting Started

How to scan an item?

How do I Sign In with Login Credentials?

How to add recipients from the app?

How to check out an item?

How can I contact PackageX Customer Support?

What do I do when I get scan issues?

How to switch between Locations?

Download and Log in to the App & Web Dashboard

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Web Dashboard

How to update Receive Connect options?

What are 'Overdue' items?

What is an Activity Log and how can I view these logs?

How do I Customize Notification Templates?

How do I add a reply-to address?

How can I set up my own custom workflow?

How do I set up Two-Factor Authentication for my account?

How do I export item data?

Kiosk Mode (display all items ready for pickup by mirroring them on an external display)

How do I add my profile picture?

How do I delete a group?

How to add a recipient from the web dashboard?

How do I change my plan?

How do I find details for an item?

How do I add a user?

How can I access my building information?

How do I mark multiple items as picked?

How do I add multiple recipients?

How do I delete a user?

How do I set up APIs and Webhooks?

How to check who performed the last action on an item and the history of actions on items?

I forgot my account password, how can I reset it?

Want different notification preferences?

Can I discard multiple items at once?

How do I add a Group?

Can I add my credit card as a payment option?

How do I set up automated reminders for pending items?

Can I customize the logo in notification emails?

I mis-spelled the Company Name, how can I change it?

Can I update my account password?

How do I set up my locations?

How do I set up a SFTP Connection/SSO directory?

How do I change my column preferences?

How can I view my current plan?

How can I enable Email Masking for my location?

How do I customize the WhatsApp template?

How to notify Pending Items from the Dashboard?

How to set limit of additional images?

How to revert the 'Item Status'?

How do I print a custom label from the Web Dashboard?

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Process FAQs

How do I edit Item Labels?

How to add recipients to a group?

How to Scan Outbound Items?

How do I scan and send items?

How do I destroy a package?

How can I change the 'Scan Type'?

Can I check out an item that was checked in by another  PackageX Receive user?

How to add new item locations?

Is it compulsory to scan the barcode of a label  to Check in an item?

Is there a way to use the Face ID login feature for the app?

Can I add additional photos with the scanned item?

Why am I getting a “Multiple Name/Match” error when scanning an item?

Can all group items be routed to a single recipient?

Can we remind the recipients to pick up their items from the app?

Is there a way to scan items when in offline mode?

How do I route a package to another location?

How do I forward a package?

How do I generate a shipping label?

How do I hold a package?

How can I pick up my package using Self Service Pickup

How can Recipients access Connect Portal?

How can Users and Admins access Connect Portal?

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General FAQs

How do I check the analytics at my location?

Can I reset my password from the app?

How to check out an item on behalf of a recipient?

How to edit the details of a recipient?

How to notify multiple recipients about an item?

How to check out an item with an image instead of a signature?

How to view item details from the app?

How to check out multiple items of the same group?

How to switch between mailrooms?

How to delete a recipient?

How do I print a custom label?

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Tips & Tricks

How to Manually Add an Item?