How can I pick up my package in the absence of a mailroom operator - Self Service Pickup

Recipients can pick up their items themselves by visiting the mailroom after being notified about their items.

The building's mailroom will have an iPad installed with an app [app name required] to facilitate the self-service pickup.

The recipients need only follow the steps provided below:

Step 1: Tap on the 'Start' button on the installed iPad to bring up the QR code scanner.

Step 2: Scan the QR code sent to your phone via email to view your items list.


Step 3: Tap on 'Select' at the top right of the screen to choose your items for pick up.


Step 4: Tap on the items to select them and then tap on 'Pickup Items'. 


Step 5: The recipient can proceed to find and collect their items from the mailroom. 

Step 6: After finding their items, they can put their signature on the 'Take Signature' screen to complete the process. They can also take a photo instead of the signature. 


Step 7: Once done, tap on 'Complete' to finish picking up items. 


Recipients can report items not found in the mailroom by following the steps provided below:

Step 1: After picking up items, tap on the 'I did not find the items' button on the next screen. 


Step 2: Select the items not found in the mailroom from the list and then tap on 'Report Not Found'. 


Step 3: Tap on 'Yes' to confirm from the pop up menu. 


Step 4: An email will be sent to the Mailroom supervisor, alerting them about the recipient's missing/not found packages. The recipient can also connect with the supervisor via the phone number provided.


Step 5: The recipient can continue to pick up more items by tapping on 'Yes' or can finish picking up items by tapping on 'No'. 


Recipients can always connect with their mailroom supervisor via phone. 


In case of any difficulty, reach out to us at and we will be glad to assist you.