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Help Center
Mailroom
Mailroom
Getting Started
General FAQs
Process FAQs
Web Dashboard
Tips & Tricks
News and Updates
Shipd
Getting Started
General FAQs
Process FAQs
Billing and Transactions
Tips & Tricks
Mailroom and Track
Receive
Getting Started
Web Dashboard
Process FAQs
General FAQs
Tips & Tricks
Ship - PackageX Platform
Mailroom
Everything you need to know to get started with PackageX Mailroom.
Getting Started
Download and Login to the App
Adding Recipients Manually
Scanning Inbound Items
Item Pickup
Scanning Outbound Items
Scan Issues
Side Menu of the App
Switching Between Buildings
Contact PackageX Customer Support
See more
General FAQs
How do I check the analytics in my building?
How to edit the details of a recipient?
How to Sign Out an item with Image instead of a signature?
How to search an Item by text?
How to edit User details?
Deactivate Recipient
How to turn on Shake feature?
Edit Item Labels
How to check the app version?
How can I switch between mailrooms in the App?
How can I avoid duplicate items?
Can we notify multiple recipients of their items at once?
Can we keep a record of the items going out of the building?
Can I change the recipient of the item?
Can a user Check out multiple items of the same group at once?
How to view item details?
How to reset your password using the 'Forgot Password' option?
Add new Item Locations
Add new Item Labels
Link a Recipient to a Group
Edit Item Locations
Delete Label
Delete Location
See more
Process FAQs
How to access CTA request notifications?
Is there a way to use Touch ID login feature for the PackageX App?
Is there a way to Scan items when in offline mode?
Is the app supported on both Android and iOS devices?
What happens if I scan an item for a recipient not present in the app?
Can I check out an item that was checked in by another mailroom supervisor?
Can we remind the recipients to pick up their items from the mailroom?
Is it compulsory to scan the barcode of a label to Check in an item?
Can all group items be routed to a single recipient?
Why am I getting a “Partial Match” error when scanning an item?
Why am I getting a “Item Exists” error when scanning an Item?
How to check who performed the last action on an item?
How to add multiple options for various CTAs?
How to view the history of actions?
How can I change the 'Item Type'?
How can I add additional photos with the scanned item?
How to reorder the item locations?
How to check out multiple items of a recipient?
Pick Up on behalf of a recipient
Scanned an Item accidentally using the Scan Outbound mode?
I have accidentally notified an incorrect recipient of an item. Is there any way I can fix this?
See more
Web Dashboard
How to customize email templates?
Managing CTAs
Add User
CSV Upload
Building Information
Item Search
Export Data
Add a reply-to address for the email notifications
Discarding Items in bulk
How to delete a User?
How to set automated reminders for Pending Items?
How to add a Group?
Turn On/Off Preferences
Marking Items as Picked in bulk from the Web Dashboard
See more
Tips & Tricks
How to notify multiple recipients about an item?
Direct Pick-up
Manually Add Item
Rerouting Items
Auto-Generate Unique Tracking number
Checking out multiple items of a group
See more
News and Updates
Mailroom Update – 13th November 2020
