I  have accidentally notified an incorrect recipient of an item. Is there any way I can fix this?

The user can always reroute an item to the correct recipient if it is assigned to an incorrect recipient.

Reroute Flow:

Follow the steps below: 

  1. Tap on the Recipient who has incorrectly been assigned the item.

  2. Select the Item to be Rerouted.

  3. Tap on the image-1 icon next to the recipient's name.
  4. Choose the Correct Recipient and the item will be Rerouted to that recipient. 



In case of any difficulty, reach out to us at support@packagex.io and we will be glad to assist you.