If an item is matched to an incorrect recipient, the user can assign the item to the correct recipient by rerouting the item.
Rerouting an Item:
The item can be rerouted from the item details.
Follow the steps below:
Tap on the recipient whose item you want to be rerouted.
Select the item that needs to be rerouted.
- Tap on the icon next to the recipient's name.
- Choose the recipient you want the item rerouted to.
- Tap on 'Yes' to confirm rerouting of the item.
In case of any difficulty, reach out to us at firstname.lastname@example.org and we will be glad to assist you.