I forgot my account password, how can I reset it?

If you have forgotten your account password, you can reset it from the web dashboard.

To reset your account password, follow the steps provided below:

Step 1: From the sign-in page,  click on 'Forgot your password?'. 

 

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Step 2: Enter your registered email address and click on 'Send'. 

 

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Step 3: You will be sent an email containing a six-digit code, which is used for verification. Make sure you search for the email in all folders (Junk/Spam) of your inbox. Once found, click on continue. 

 

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Step 4: Enter the six-digit code to verify, and then proceed to reset your password by typing in a new one. Try to make sure your password contains at least one upper case letter, one numerical letter, and one special character to make the password secure. 

 

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Step 5: Click on 'Continue' to save your new password.

 

In case of any difficulty, reach out to us at support@packagex.io and we will be glad to assist you.