How do I forward a package?

Once your recipients are notified of their items, they can request further actions on their items.

To forward a recipient's item, follow the steps provided below:

Step 1: Go to the 'Items' section of the app and select the item requested to be forwarded. All items with forwarding requests will be marked with a yellow 'Forward' tag in the 'Items' section of the app.

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Step 2: From the item details, you can view the forward request details, such as the address, name, and desired shipping option. 

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Step 3: After assigning the carrier and tracking number to the item, tap on 'Forward'. 

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Step 4: Your item will be ready to be forwarded and will move into the 'Outbound' tab of the 'Items' section of the app. The recipient will also receive a notification that their item has been forwarded.

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Step 5: Once the delivery person comes to collect the package, go into the 'Outbound' tab of the 'Items' section and tap on the item.

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Step 6: Tap on the 'Dispatch' button at the bottom.

Step 7: Collect the delivery person's name and signature on the 'Collect Signature' screen.

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Step 8: Tap on 'Done' to dispatch the item. The recipient will receive a notification that the package has been picked up by the delivery person. 

 

In case of any difficulty, reach out to us at support@packagex.io and we will be glad to assist you.