How to generate a ticket for issues or feedback?

Generate a ticket for issues encountered while using the app or providing general feedback

Follow the below steps to generate a ticket on app:

  1. Tap on the two dashes in the top left corner to access Settings

  2. Tap on Support
  3. Select a Category for the type of ticket
  4. Type in Subject 
  5. Type in the issue or feedback in the Description box
  6. Attach images or screenshots by tapping on the paper clip icon.
  7. Tap on Submit Request

A confirmation message will be received on the primary or alternate email and the customer service representative will reach out to you at earliest. 

In case of any difficulty, reach out to us at parcel-support@packagex.io, we will be glad to assist you.