Scan & Send - How to request for picture of package received via Mailroom through the Track app?

Accessing information of packages received via Mailroom through the Track app

Follow the below the steps to request Scan & Scan feature:

  1. Login to your Track app
  2. On the homepage tap on Track 
  3. Search for the package in the list below
  4. Tap on the intended package 
  5. Tap on the two dots in the top right corner a menu will pop up
  6. Tap on Scan & Send

After following these steps, a request will be sent to Mailroom.

In case of any difficulty, reach out to us at track-support@packagex.io, we will be glad to assist you.