The user can always reroute an item to the correct recipient if it is assigned to an incorrect recipient.
Reroute Flow:
Follow the steps below:
-
Tap on the Recipient who has incorrectly been assigned the item.
-
Select the Item to be Rerouted.
- Tap on the
icon next to the recipient's name. - Choose the Correct Recipient and the item will be Rerouted to that recipient.
In case of any difficulty, reach out to us at support@packagex.io and we will be glad to assist you.