What happens if  I scan an item for a recipient not present in the app?

The Non Recipient issue occurs if an item is scanned for a recipient who is not registered in the building. The user can add the non recipient to the app or assign the item to an already existing recipient.

In Case of Non Recipient Issue: 

  1. Tap on the item under the scan issues tab.

  2. Tap on the add recipient icon next to the scanned name.

  3. Fill in the relevant text fields to add the recipient and assign the item to that recipient.


For more information regarding this as well as other scan issues, refer to this Article.

In case of any difficulty, reach out to us at support@packagex.io and we will be glad to assist you.